As your kit is generally made to order, Unikits endeavours to dispatch goods within 72 hours of receipt of a web order.
Please note: we are currently experiencing extremely high volumes of orders, due to the current COVID-19 pandemic. We are expecting delays of up to 5-7 business days once we have received your payment. We apologise for any inconvenience.
- Our couriers do not deliver to Post Office boxes.
- Use of a business delivery address is highly recommended. If your delivery address is a non-commercial address then you must ensure someone is there to take delivery, because the couriers will not leave goods without a signature. If no one is in attendance when the courier arrives, they will try at another time, however this will incur a re-delivery fee and will also delay the delivery.
Unikits Pty Ltd uses Startrack Express couriers for all deliveries. Urgent deliveries and deliveries to remote locations may require the use of the customer’s courier service, or another courier service.
The Startrack Express service utilised by Unikits is ‘Overnight Express’. This means next day delivery once your order has been completed and dispatched (please refer to dispatch time frames above), for the eastern states capital cities. Most other areas are two business days with the exception of Western Australia and Northern Territory which can be from three to five business days.
For delivery times to your postcode click here to visit the Startrack website, click on ‘Transit Times’ in the top bar, then enter ‘Mount Waverley VIC’ for the dispatch address then your town and state.
Checking your delivery status
Contact Unikits on (03) 9922 0300 or email firstname.lastname@example.org and request your ‘consignment number’, then visit the couriers track and trace page to track the status of your delivery.
Timely receipt of the goods is dependent on the customer providing correct, complete and clear delivery details and instructions in the relevant part of the online order process, and ensuring someone is on site at the time of delivery (9am to 6pm) business days. Failure to do so may create delivery delays.